Cookies policy

What is a cookie?

A cookie is a piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time.

Most Internet browsers accept cookies; however, users can set their browsers to refuse certain types of cookies or specific cookies. Furthermore, users can delete cookies at any time.

Why do we use cookies?

We use cookies to learn how you interact with our content and to improve your experience when visiting our website. For example, some cookies remember your language or preferences so that you do not have to make these choices repeatedly each time you visit one of our websites. We also use cookies to help with geolocation tracking so we can show you the model closest to you. Additionally, cookies allow us to serve specific content, such as videos, on our website(s). We may use what we learn about your behavior on our website(s) to serve targeted advertisements on third party website(s) in an effort to “re-introduce” our products and services to you

EXCHANGES AND RETURNS

1 – I returned a product. When will I receive a refund for my products?

What a shame you weren't satisfied with your purchase. If the return process has already been carried out, as soon as your purchase is received by our team, you will be informed of the date on which the refund authorization will be carried out. This refund may vary depending on the payment method used for the purchase.

Wasn't it clear? We explain the details to you

If you paid for the purchase using a credit card , a refund will be authorized on your credit card and processed by the MERCADO PAGO operator, which will post the credit on your next invoice. If you made the purchase by paying with a bank slip or transfer , you will receive an email from the operator MERCADO PAGO which will request your bank details to make the direct deposit into your account.

We emphasize that this refund operation is carried out by our partner, the operator MERCADO PAGO.

2 – I have already received a refund for the products, but I have not yet received the amounts for return shipping. When and how do I receive this refund?

You can rest assured! At this stage we should already have your bank details and proof of payment for the return PAC. We will send the payment schedule date to your email to make this refund. This procedure is carried out directly by the Store's financial department and, when arranged, you will receive proof of the deposit in your email.

Note : The return of the item(s) to REMENTE will be at the expense of the PURCHASER, if it is found that the item(s) are in perfect condition and with their respective labels and packaging the value of the item(s) ) item(s) will be returned to the PURCHASER via bank deposit. The exchange will be valid for up to 7 days from delivery. The SENDER will have up to 30 days to refund the value of the product to the PURCHASER or generate the discount card. Note: It is established that in all exchanges, all original product labels must be inviolate.

3 – I received the refund on my card, but the installments are still being charged on my invoice. Why am I still paying these installments?

Is this the procedure for credit card operators? It's a little confusing, but we'll explain it to you.

A chargeback is an electronic procedure that is nothing more than restoring the credit that was used for the purchase, returning to your card. This reimbursement refers to the total value of the purchase by entering the card once. However, if your purchase was made in installments, these installments will continue to appear on the invoice normally, but the total amount will have already been reimbursed in full by the Store.

4 – I made a purchase, paid with a bank slip, but I have not yet received my refund. What happened?

I think we know what your problem is! When the purchase is made with payment by bank slip, the MERCADO PAGO operator sends a form to the email address registered with the purchase so that the required data can be filled in and the deposit can be made into your account. Check your email in your inbox and spam, as you may have received the form in these two places. If you haven't found this email, just send an email to support@mercadopago.com.br and the MERCADO PAGO operator will continue with your refund.

5 - I just bought it, but I gave up on the purchase. Can I request cancellation?

Of course, we are saddened by your cancellation request, but we can arrange it without any problems. To do this, you must send us an email requesting cancellation before the purchase is processed. To make it safer for you to cancel, please send us an email within 24 hours of making your purchase.